Questacon > Q Info > Customer Service Charter

Customer Service Charter

Our commitment

Questacon - The National Science and Technology Centre aspires to be a world class centre that raises national awareness, fosters understanding and instills positive attitudes to science and technology.

We are committed to providing high quality interactive science and technology programs which are relevant, contemporary and accessible to all visitors, particularly families and students.

What you can experience

We offer fun, interactive programs to entertain, excite and stimulate your interest and understanding in science and technology. We endeavour to have:

• innovative and engaging exhibitions at the Centre in Canberra and at major venues around Australia and overseas,
• public programs including lectures on important issues, camp-ins for schools and community groups and specialised teacher and schools sessions,
• educational programs to regional and remote communities around Australia including the Shell Questacon Science Circus, Science Play, Tenix Questacon Maths Squad, Questacon Smart Moves, ScienceLines and NRMA RoadZone,
• professional development programs for teachers and those who work in science centres,
• an award-winning website which provides many activities for those unable to visit other Questacon programs,
• first class facilities for meetings, conventions, product launches and dinners in our galleries and theatres, and
• specialist merchandise, including mail order, to complement exhibitions and provide interesting and challenging science and technology related games and materials for all ages.

What you can expect from us

You can expect us to:

• provide high quality, fun, innovative and contemporary programs, supported by accurate, easily understood information to entertain and stimulate you,
• take programs to each State and Territory at least once every two years,
• provide a clean and safe environment for visitors including those in wheelchairs and access for those with disabilities at the Centre in Canberra,
• have staff that are well trained, welcoming and friendly and who will assist you promptly with all enquiries,
• offer value for money, and
• value and welcome your feedback and will respond to comments and suggestions within seven working days.

How you can help us

Please

• enjoy yourself,
• make the most of your visit by using the exhibits and posing questions,
• respect the environment and the enjoyment of other visitors,
• participate in other programs and tell others about your experience, and
• be responsible for the children under your care.

Your feedback

Our customer service charter has been developed through extensive discussions with staff, Questacon members and visitors. The charter is evolving and we welcome all enquiries, comments, suggestions or complaints. Our customer feedback form is available for download (pdf, 168 kB).

If you want to tell us about your visit and any suggestions on how we might improve our services you can:

e-mail us on info@questacon.edu.au

or call, write or submit a feedback form to

Visitor Services Manager,
Questacon – The National Science and Technology Centre,
PO Box 5322,
Kingston, ACT. 2604. Australia.
Tel: (02) 6270 2800